Perilaku pemustaka dalam memperlakukan koleksi Perpustakaan: studi kasus di Perpustakaan Universitas Indonesia = Library users behavior against collection: case study in Library of University of Indonesia

Penggunaan Layanan Perpustakaan Oleh Peneliti: Studi Kasus di Perpustakaan DPRRI = Library service use by researcher : case study in library of DPRRI

Upaya peningkatan kualitas pelayanan di perpustakaan dengan menggunakan metode gabungan servqual, kano model dan QFD (studi kasus di Pusat Jasa Perpustakaan dan Informasi Perpustakaan Nasional RI) = Improvement of service quality in library based on combined Method : Servqual, Kano Model and QFD (Case : Center for Library Service National Library of Indonesia)

Persepsi pemustaka terhadap layanan Perpustakaan Kementerian Sosial RI = Library users perception of Library Services at Social Ministry of Republic of Indonesia

Warna etis dalam layanan Perpustakaan studi kasus di Perpustakaan umum daerah Jakarta = The color of ethics in Library services case study in Jakarta's public Library