Hubungan antara kualitas pelayanan di unit rawat jalan kebidanan dengan loyalitas pasien terhadap di Rumah Sakit Umum Daerah Kabupaten Karawang 2013 = Relationship beetwen service quality in obstetric outpatient unit with patient loyalty in Karawang Public Hospital 2013

Strategi peningkatan mutu dan keselamatan pasien di Rumah Sakit Umum Daerah Kepulauan Seribu Tahun 2019 - 2023 = Strategy of quality improvement and patient savety in Kepulauan Seribu Public Hospital Years 2019 - 2023

Perancangan perbaikan pelayanan operasi rumah sakit dengan pendekatan business process re-engineering dan relational database = Hospital surgical services design improvement using business process re-engineering and relational database approaches

Pengaruh kualitas pelayanan rawat inap dan promosi Rumah Sakit terhadap loyalitas pasien rawat inap Rumah Sakit Umum Dharma Yadnya tahun 2014 = The effect of inpatient service quality and hospital promotion to inpatient loyalty in Dharma Yadnya General Hospital 2014

Analisis Persepsi Pasien tentang Pengaruh Switching Barriers terhadap Loyalitas Pasien Eksekutif di Instalasi Rawat Jalan Rumah Sakit Hermina Bekasi Tahun 2019 = Analysis of Patients Perspective on The Effect of Switching Barriers towards Loyalty among Executive Patients in The Outpatient Clinics of Hermina Bekasi Hospital in 2019