Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)

Pengaruh Customer Review Terhadap Customer Satisfaction Dan Customer Loyalty Layanan Gojek Pascapandemi Serta Brand Image Sebagai Variabel Moderasi Di Jabodetabek = The Effect of Customer Reviews on Customer Satisfaction and Customer Loyalty of Post-Pandemic Gojek Services with Brand Image as a Moderating Variable in Jabodetabek

Pengaruh dimensi Store Image terhadap Customer Satisfaction : studi kasus Alfamart Mitra Usaha Kelapa Gading di Jakarta = Influence of dimensions Store Image to Customer Satisfaction : case study Alfamart Business Partnerts in Kelapa Gading, Jakarta / Abner Kusumawijaya

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Analisis pengaruh online review sebagai referensi pemilihan tempat makan : sebuah eksperimen zero moment of truth = Examining the influence of online review on restaurant choice a zero moment of truth experiment / Sayyidah Fithrie Umami Syuhada