Auryn Rachma Maulisa Chapra
The antecedents of behavioural intention a comparison between low cost and full service airline = Faktor - faktor yang mempengaruhi intensi perilaku: perbandingan maskapai berbiaya rendah dan maskapai full service
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Achmad Irdani Fadlurrahman
Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Asrianda Syah Putra
Analisis pengaruh service quality, perceived value, perceived image, satisfaction, dan customer engagement terhadap behavioral intention dari penumpang maskapai penerbangan komersial domestik = The Influence of service quality, perceived value, perceived image, satisfaction, and customer engagement on behavioral intention of domestic commercial airline passengers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis Membership
Sandrio Fernando
Pengaruh airline service quality terhadap passengers loyalty melalui passengers satisfaction sebagai variabel mediasi: studi pada penumpang Maskapai Low Cost Carrier Super Air Jet = The effect of airline service quality on passengers loyalty through passengers satisfaction as mediating variable: case study on passengers of Low Cost Carrier Airline Super Air Jet
2023
 UI - Skripsi Membership
Mareta Amanda
Tanggung Jawab Sosial Perusahaan dan Kualitas Layanan di Industri Maskapai Penerbangan Indonesia = Corporate Social Responsibility and Service Quality in Indonesian Airline Industry
Fakultas Ekonomi dan BIsnis Universitas Indonesia, 2020
 UI - Skripsi Membership