Agus Sudibyo
Dialektika digital: kolaborasi dan kompetisi antara media massa dan platform digital
KPG (Kepustakaan Populer Gramedia), 2022
Buku Teks
Imam Kahfi Wibisono
Evaluasi dan rekomendasi perbaikan proses IT service desk: Studi kasus PT. XYZ = Evaluation and recommendation for improvement of IT service desk Process: Case study PT. XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2018
UI - Tugas Akhir
Mankin, Don
Teams and technology: fulfilling the promise of the new organization/Mankin Donald A
Harvard Business School Press , 1996
Buku Teks
Software Process Improvement and Capability Determination: 16th International Conference, SPICE 2016, Dublin, Ireland, June 9-10, 2016, Proceedings
Paul M. Clarke; Rory V. O'Connor; Terry Rout; alec Dorling, editor
Springer, 2016
Buku Teks
Desiana Nurul Maftuhah
Pengukuran Tingkat Kematangan dan Rekomendasi Perbaikan Implementasi Manajemen Pengetahuan: Studi Kasus IT Service Desk Bank XYZ = Maturity Level Assessment and Improvement Recommendation of Knowledge Management Implementation: A Case Study of IT Service Desk Bank XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2023
UI - Tugas Akhir