Pradithasari Dewi Saumi
Faktor-faktor yang memengaruhi customer retention pada konsumen agen perjalanan umrah = Factors that effecting customer retention on umrah travel agencies consumers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Fitria Apriliani
Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Tam, Marilyn
How to use what you've got to get what you want : maksimalkan potensi anda untuk mencapai kesuksesan
Gramedia Pustaka Utama, 2007
 Buku Teks
Scott, Gini Graham
Want it, see it, get it: visualize your way to success
American Management Association, 2009
 eBooks
Raphel, Murray, 1928-
The complete idiot?s guide to winning customer loyalty = panduan lengkap untuk meraih kesetiaan pelanggan / by Murray Raphel, Neil Raphel, and Janis S. Raye.
Gramedia Pustaka Utama, 2005
 Buku Teks