Windu Asih Dewayani
Rancangan pelatihan service excellence
Universitas Indonesia, 2005
 UI - Tesis Membership
Casteleyn, Mary
Promoting excellence: personnel management and staff development in libraries
Bowker Saur , 1993
 Buku Teks
Tsurayya Fajri Islami
Keunggulan digital storytelling sebagai upaya contra-flow dalam menyajikan berita krisis pengungsi di Eropa (studi kasus fitur refugee journey pada middleeastmonitor.com (MEMO), sebuah layanan pantauan pers di Inggris) = Excellence of digital storytelling as a means for contra-flow in presenting news of the refugee crisis in Europe (case study of the refugee journey feature on middleeastmonitor.com (MEMO), a press monitoring service in the UK)
2019
 UI - Makalah dan Kertas Kerja
Baird, Kristin
Customer service in health care : a grassroots approach to creating a culture of service excellence
American Hospital Association, 1999
 Buku Teks
The journey
Brunei Press Sdn Bhd, 1999
 Buku Referensi