Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method

Designing competitive loyalty programs : how types of program affect customer profitability

Analisis loyalitas pelanggan Lion Air dengan metode data mining = Analysis of loyalty of Lion Air's customer by data mining method

Etika customer service

Etika customer service / Kasmir