Studi mengenai kualitas pelayanan dan loyalitas nasabah pada bank Muamalat Indonesia: suatu survey pada karyawan dan nasabah Bank Muamalat Indonesia

Analisis kepuasan pelayanan nasabah Bank Rakyat Indonesia (BRI) di sektor kredit mikro dan pengaruhnya terhadap loyalitas pelaku UMKM = Analysis satisfaction of service of micro client Bank Rakyat Indonesia (BRI) credit sector and its influence to loyalties perpetrator take care microly, medium and small

Rancangan sistem informasi pelayanan pelanggan berbasis electronic customer relationship management (E-CRM) Pada rumah sakit mata Prof. Dr. Isak Salim "Rini " (RSMA) tabun 2006 = Design of customer service information system base on electronic customer relationship management on Prof. Dr. Isak Salim "AINI" hospital (RSMA) in 2006

Analisis tingkat kepuasan nasabah jasa giro terhadap kualitas pelayanan PT Bank Inter Pacific Tbk.

Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok