Lipsky, Michael
Street-level bureaucracy : dilemmas of the individual in public services
Russell Sage Foundation, 2010
 Buku Teks SO
Abdul Mahsyar
The interaction model between street-level bureaucrats and the public in health service provision at puskesmas / Abdul Mahsyar
2014
 Artikel Jurnal
McColvin, Lionel R.
Public library services for children
UNESCO , 1986
 Buku Teks SO
Fasick, Adele M.
Managing children's services in the public library
Colo Libraries Unlimited, 1991
 Buku Teks SO
Gaster, Lucy, 1940-
Quality in public services : managers' choices
Open University Press, 1995
 Buku Teks