Morton, Joyce
Legal office procedures
Prentice-Hall, 1998
 Buku Teks
Oliverio, Mary Ellen, 1926-
The office : procedures and technology
South Western Cengage Learning, 2013
 Buku Teks
Fruehling, Rosemary T.
Electronic office procedures
McGraw-Hill, 1987
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Urological nursing
edited by Sharon Fillingham and Jean Douglas
Bailliere Tindall , 2000
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Briggs, Leslie J.
Handbook of procedures for the design of instruction
Englewood Cliffs , 1981
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