Kassel, David S.
Managing public sector projects : a strategic framework for success in an era of downsized goverment
CRC Press, 2010
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Peppers, Don
Managing customer relationships : a strategic framework
John Wiley & Sons, 2011
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Starling, Grower
Managing the public sector
Wadsworth and Cengage Learning, 2011
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Why doesn't the goverment move ahead with public sector reform?
Artikel Jurnal
Hickman, Gill Robinson
Managing human resources in the public sector : a shared responsibility
Harcourt, 2001
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