Naufal Virindra, author
Analisis manajemen pengaduan konsumen pada pelaku usaha jasa keuangan di PT. BNI Life Insurance = Complaint management analysis on financial service sector at PT. BNI Life Insurance
2017
 UI - Skripsi (Membership)
Dinda Nur Oktaviani, author
Manajemen pengaduan Ombudsman RI pada masa pandemi covid-19 = Complaint management of Ombudsman Republic of Indonesia during covid-19 pandemic
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Sirait, Alfred Artur Agaton, author
Perlindungan konsumen asuransi jiwa pembeli kendaraan bermotor melalui pembiayaan konsumen; studi kasus sengketa pembayaran klaim melalui ex gratia dalam asuransi jiwa PT. Asuransi Jasindo = The consumer protection of life insurance of motor vehicles buyer through consumer financing the; case study of ex gratia payment dispute in life insurance PT. Asuransi Jasindo
2014
 UI - Skripsi (Membership)
Boileau, Wallis, author
Life insurance agency financial management
Irwin , 1958
 Buku Teks
Dzikra Amany, author
Manajemen pengaduan terkait COVID-19 pada sistem CRM DKI Jakarta = COVID-19 complaint management of CRM DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi (Membership)
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