Black, Kenneth, author
Life insurance
Prentice-Hall, 1994
 Buku Teks
Setia Pertiwi, author
Analisa proses seleksi risiko terhadap pengajuan asuransi jiwa calon tertanggung di PT. Prudential Banc Bali Life Assurance = Analysis of Risk Selection Process of the life insurance proposal at PT.Prudential BancBali Life Assurance
2001
 UI - Tesis (Membership)
Huebner, S. S., author
Life insurance
Appleton Century Crofts, 1972
 Buku Teks
Nathania Dameria Margriet, author
Kampanye public relations PT BNI Life insurance dalam meningkatkan awareness masyarakat millenial = PT BNI Life insurance public relations campaign in increasing millennial society awareness
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
 UI - Makalah dan Kertas Kerja
Rizky Wijayanti, author
Strategi merespon customer complaint pada kegagalan jasa: study pada online shopper e-marketplace di Indonesia = Strategy to response customer complaint in service failure: a study of online shopper e-marketplace in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)