Analisis Strategi Bersaing untuk Meningkatkan Pangsa Pasar di Segmen B2B: Studi Kasus Perusahaan Telekomunikasi Asing di Indonesia = Competitive strategy analysis to increase market share in B2B segment: case study of a foreign telecom company in Indonesia

Analisis hubungan antara buruknya kegagalan jasa, keadilan pemulihan jasa, dan persepsi biaya peralihan dengan loyalitas pelanggan : studi kasus pada Indosat IM3 = The relationship between service failure severity, service recovery justice and perceived switching costs with customer loyalty: case study on Indosat IM3

Pengaruh national stereotype terhadap efek country of origin pada industri jasa: studi jasa telekomunikasi indonesia pada pasar internasional = The effect of the national stereotype on the country of origin effect on services industry study of indonesian telecommunication services on international markets

Evaluasi pemasok katering penyedia in-flight meal pada maskapai penerbangan menggunakan metode DEMATEL-based ANP dan Simple Additive Weighting = In-Flight catering supplier evaluation in airline company using DEMATEL-based ANP and simple additive weighting method

Technology and communication behavior / Frederick Williams