Pengaruh strategi dan implementasi customer relationship management (CRM) terhadap kepercayaan dan loyalitas nasabah (studi virtual assistant chat banking PT Bank Central Asia, Tbk) = Strategy and implementation impact of customer relationship management towards customer's trust and loyalty (study of virtual assistant chat banking PT. Bank Central Asia, Tbk) / Ami Kusuma Handayani

Pemilihan nasabah potensial untuk meningkatkan product holding ratio : studi pada Bank XYZ dengan pendekatan big data analytic = Potential customer selection to increase product holding ratio study in Bank XYZ with big data analytic

Pengaruh ethical sales behavior terhadap kepercayaan pelanggan komitmen pelanggan dan loyalitas pelanggan pada nasabah Bank Syariah = The influence of ethical sales behavior towards customer trust customer commitment and customer loyalty in Syariah Bank customer

Perlindungan Nasabah, Tanggung Jawab Perusahaan Switching dan Bank DKI Terhadap Transaksi ATM Nasabah = Customer Protection and Responsibilites of Switching Companies and Bank DKI towards Customer ATM Transactions.

Perancangan dan analisis pengembangan strategi CRM (Customer Relationship Management) pada Badan Sertifikasi = Design & analysis of strategy development of CRM (Customer Relationship Management) to Certification Body