Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs

Perancangan service level agreement layanan teknologi informasi berdasarkan kerangka kerja ITIL V3 2011: studi kasus Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika Kementerian Komunikasi dan Informatika = Design of service level agreement for information technology services based on ITIL V3 2011: a case study of Directorate General of ICT Resources and Standardization Ministry of Communications and Informatics

Deradikalisasi dunia maya : mencegah simbiosis terorisme dan media / Agus Surya Bakti

Pengukuran tingkat kematangan keselarasan strategi teknologi informasi dengan strategi organisasi : studi kasus Kementerian Komunikasi dan Informatika = Measurement the maturity level of information technology strategy alignment and organizational strategy : case study Ministry of Communications and Information Technology

Perancangan kebutuhan fungsional sistem informasi pengelolaan layanan tik berbasis self-service: studi kasus Pusat Sistem Informasi dan Teknologi Keuangan (PIUSINTEK) Kementerian Keuangan = Functional requirements design of ICT service management information system based on self service: a case study center of financial information systems and technology (PUSINTEK) Ministry of Finance