The Pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict / Editor, Gordon, Jack
Pfeiffer, 2003
 Buku Teks SO
Likert, Rensis
New ways of managing conflict / Rensis Likert, Jane Gibson Likert
McGraw-Hill, 1976
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Withers, Bill
Resolving conflicts on the job
American Management Association, 2007
 eBooks
Shearouse, Susan H.
Conflict 101: a manager's guide to resolving problems so everyone can get back to work
[American Management Association;, ], 2011
 eBooks
The handbook of conflict resolution: theory and practice
Morton Deutsch, Peter T. Coleman
Jossey-Bass Publishers, 2000
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