Analisis penerapan lean six sigma dan critical success factor untuk proses perbaikan kualitas layanan jaringan seluler studi kasus: PT Indosat, Tbk = Analysis of the application of lean six sigma and critical success factor for mobile service quality improvement process case study: PT Indosat, Tbk

Leading processes to lead companies: lean six sigma: Kaizen leader & Green Belt handbook

Usulan perbaikan rantai suplai dengan pendekatan lean six sigma dan vehicle routing problem di CV Expand Jaya Perkasa

Analisis efisiensi proses discharge dan upaya peningkatan efisiensi dengan pendekatan lean six sigma pada unit rawat inap RS St. Elisabeth Bekasi tahun 2014 = Analysis of discharge process efficiency and improvement efforts with lean six sigma approach in inpatient ward at Elisabeth Hospital Bekasi 2014

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions/Michael L. George