Analisis faktor-faktor yang mempengaruhi kepuasan (satisfaction) dan loyalitas (loyalty) pada online shopping : studi kasus wilayah Jabodetabek = The analysis of factors that influence satisfaction and loyalty of online shopping : case study Jabodetabek area

Analisis pengaruh mall environment dan customer perceived value terhadap customer satisfaction dan customer loyalty; studi kasus shopping mall di kawasan segitiga emas Jakarta = Analysis of the effect of mall environment and customer perceived value towards customer satisfaction and customer loyalty; case study shopping mall in golden triangle of Jakarta area

Analisis perilaku pelanggan kedai kopi internasional dalam melakukan variety seeking pada kedai kopi lokal melalui pengaruh kejenuhan, persepsi kualitas, dan kepuasan = Analysis of international chained coffee shop patrons variety seeking behavior towards local coffee shops through satiation perceived quality and satisfaction effect

Anteseden Dari Kesetiaan Konsumen Pengguna Aplikasi Jamsostek Mobile (Jmo) Terhadap Perceived Brand Image, Customer Satisfaction Dan Trust: Aplikasi Teori SOR = Antecedents of Consumer Loyalty of Jamsostek Mobile Application Users (JMO) to Perceived Brand Image, Customer Satisfaction and Trust: Application of SOR Theory

Analisis pengaruh motivasi dan persepsi risiko konsumen (consumer perceived risk) sebagai variabel moderasi terhadap keputusan konsumen dalam menggunakan jasa pendidikan kursus Bahasa Perancis di Institut Francais d'Indonesie (IFI), Jakarta = Analysis effect of motivation and consumer perceived risk as moderating variable towards consumer decision on french language courses at Institut Francais d'Indonesie (IFI), Jakarta