Pengaruh Complaint Handling dengan pendekatan mekanistik terhadap Customer Justice: studi kasus pada PT Bank Negara Indonesia (BNI) Wisma 46 periode Februari-Mei 2012 = The effect complaint handling on customer justice with mechanistic approach case on PT Bank Negara Indonesia (BNI) Wisma 46 in period February-May 2012

A Complaint is agift: busing customer feed Back as a strategic tool

Pengaruh persepsi-keadilan terhadap kepercayaan dan komitmen daripada pengadu-keluhan: suatu telaah pada mahasiswa pemakai telepon seluler di Bandung

Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory

Pengaruh e-service quality online marketplace terhadap customer satisfaction dalam penggunaan aplikasi smartphone: studi kasus: Tokopedia = Effect of e-service quality online marketplace on customer satisfaction in use of smartphone application: study case: Tokopedia