Pengaruh penerapan Customer Retention Strategies (financial bonds and social bonds) terhadap pembentukan kepuasan pelanggan pada Celebrity Fitness Indonesia cabang Botani Square Bogor = Effect of applying Customer Retention Strategies (financial bonds and social bonds) to generate Customer Satisfaction in Celebrity Fitness Indonesia Botani Square Bogor branch

Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta

Pengaruh servicescape terhadap kepuasan pelanggan: studi pada Pavilion Beauty Salon = The influence of servicescape on customer satisfaction: case of Pavilion Beauty Salon

Customer churn prediction menggunakan big data analytics : pendekatan untuk mengelola customer retention dengan mempelajari customer churn = Customer churn prediction using big data analytics managing customer retention with customer churn analysis / Aswin Marfan Pratama

Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy