Ika Arum Sari
Perancangan model peningkatan loyalitas pelanggan pada perusahaan trading bahan kimia dengan metode service quality dan structural equation modeling = Designing a model to improve customer loyalty in chemicals trading company with service quality and structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis (Membership)
Avian Femiciano
Analisa kepuasan pelanggan bengkel resmi Toyota area Jabodetabek = Analysis of customer satisfaction at the Toyota authorized workshops Jabodetabek area
Fakultas Teknik Universitas Indonesia, 2009
 UI - Skripsi (Open)
Putri Neva Lumeta
Penerimaan dan penggunaan teknologi, kepuasan, dan loyalitas pelanggan = Technology acceptance and usage, customer satisfaction, customer loyalty
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2021
 UI - Tesis (Membership)
Redhy Wayka Putra
Analisis pengaruh kepercayaan, kepuasan pelanggan dan citra perusahaan terhadap loyalitas pelanggan pada perbankan Syariah di Jakarta dan Depok = The analysis of trust customer satisfaction image on customer loyalty in Islamic Bank
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Indika Maharani
Pengaruh kualitas pelayanan logistik terhadap kepuasan dan loyalitas pelanggan = Relationship between logistics service quality, customer satisfaction and customer loyalty
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)