Pengaruh Soft Total Quality Management terhadap Kinerja Finansial dan Non-Finansial dengan Pendekatan Balanced Scorecard: Studi pada Usaha Kecil dan Menengah di DKI Jakarta = The Impact of Soft Total Quality Management on Financial and Non-Financial Performance with Balanced Scorecard Approach: Cases on Small Medium Enterprises in DKI Jakarta

Strategi penerapan total quality management dan quality culture untuk meningkatkan daya saing perusahaan kontraktor di Indonesia = Implementation strategy of total quality management and quality culture to increase the competitiveness of contractor companies in Indonesia

Model penerapan six sigma berdasarkan critical success factors (CSF) untuk industri kecil dan menengah di Indonesia = Six sigma implementation model based on critical success factors (CSF) for Indonesian small and medium industries

The essence of total quality management

Total quality management