Meirna Larasati
Analisis pengaruh customer co-creation dan perceived value melalui festival satisfaction terhadap behavioral intention pengunjung festival = Analysis of customer co-creation and perceived value through festival satisfaction towards festival atendees behavioral intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis (Membership)
Flavia Manuela Esperanca
Peningkatan kualitas layanan berbasis internet yang mempengaruhi loyalitas pelanggan retail pakaian jadi wanita menggunakan metode D-ANP = Improvement of the internet-based service quality that affects the loyalty of woman daily wear retail customers using D-ANP method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Syarifa Nurdina Hidayah
Analisis penerapan service quality melalui online customer service (Studi Kasus: Twitter Indihome) = Analysis of service quality implementation through online customer service (Case Study: Indihome Twitter)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
 UI - Tugas Akhir
Ammar Nashir
Penerapan metode customer lifetime value dan customer profitability analysis dalam menganalisa customer profitability pada perusahaan distribusi farmasi = Application of customer lifetime value and customer profitability analysis methods in analyzing customer profitability in pharmaceutical distribution company
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis (Membership)
Feki Wahyu Colimah
Analisis Time-Driven Activity-Based Costing Untuk Meningkatkan Profitabilitas Pelanggan PT. X (Studi Kasus Pada Distributor Alat Berat) = Analysis Of Time-Driven Activity-Based Costing To Increase Customer Profitability (A Case Study Of Heavy Equipment Distributor)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)