Ebrahimi, Abolghasem
Role of Consumption Emotions Mediate Perceived Service Fairness to the Service Satisfaction and Its Impact on Customers? Behavioral Intentions
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
 Artikel Jurnal
Handbook of emotions
edited by Lisa Feldman Barrett, Michael Lewis, Jeannette M. Haviland-Jones
Guilford Press, 2016
 Buku Teks
Emotions and identity
edited by Wilfred J. Zerbe, Charmine E.J. Hartel, Neal M. Ashkanasy, Laura Petitta
Emerald, 2017
 eBooks
Pavlenko, Aneta
Emotions and multilingualism
Cambridge University Press, 2007
 Buku Teks
Inan Nadya Junus
Analisis pengaruh consumption emotion terhadap satisfaction, likelihood of word of mouth, dan positive word of mouth dalam konsumsi film Indonesia = Analysis of the impact of consumption emotions towards satisfaction, likelihood of word of mouth, and positive word of mouth in movie consumption in Indonesian movie consumptions
2017
 UI - Skripsi (Membership)