Analisis Strategi Electronic Customer Relationship Management dalam Mempertahankan Loyalitas Pelanggan = Analysis of Electronic Customer Relationship Management Strategies in Maintaining Customer Loyalty

Pengaruh Customer Engagement melalui Media Sosial Instagram terhadap Customer Loyalty pada Pelanggan Somethinc di Indonesia = The Effect of Customer Engagement through Instagram Social Media on Customer Loyalty towards Somethinc’s Customers in Indonesia

Analisis Strategi Marketing Public Relations Shopee Dalam Mempertahankan Loyalitas Pelanggan = Analysis of Shopee's Marketing Public Relations Strategy in Maintaining Customer Loyalty

Analisis kegiatan customer relationship management Grab Indonesia dalam upaya menjaga loyalitas pelanggan melalui Twitter = Analysis of customer relationship management activities Grab Indonesia as an effort to increase customer loyalty through Twitter

Analisis Strategi Social Media Marketing dalam Membangun dan Menjaga Customer-Brand Relationship pada Brand Skin Game di Instagram = Analysis of Social Media Marketing Strategy in Building and Maintaining Customer-Brand Relationships on Skin Game Brand on Instagram