Analisis relasi teknologi, institusi dan agensi dalam transformasi pelayanan publik di Jakarta : studi kasus implementasi aplikasi qlue bagi RT di kelurahan Galur, Jakarta = Analysis of the relation among technology institution and agencies on the transformation of public services in Jakarta : a case studies implementation application qlue for RT in Kelurahan Galur, Jakarta

Analisis pengaruh kualitas layanan publik terhadap tingkat kepuasan hidup = Impact analysis of the quality of public services on the level of life satisfaction

Contracting for services in state and local government agencies

Implementasi penggunaan aplikasi qlue sebagai manajemen keluhan dalam pelayanan publik di DKI Jakarta = Implementation of qlue application as public services complaint management in DKI Jakarta

Keadilan Spasial dalam Distribusi Pelayanan Publik di Jakarta = Spatial Justice in the Distribution of Public Services in Jakarta