Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta

Analisis pengaruh brand innovation terhadap customer value pada segment MPV low pasar otomotif Indonesia = Analysis influences of brand innovation on customer value in MPV low segment automotive Indonesia market

Analisis model credit scoring untuk penilaian kelayakan calon pelanggan: studi kasus: PT. Telekomunikasi Indonesia, Tbk. Divisi Business Service = Analysis of credit scoring model for customer assessment: case study: PT. Telekomunikasi Indonesia, Tbk. Divisi Business Service

Atribut-atribut pembentuk CBBE (Customer Based Brand Equity): studi kasus coffeehouse Brew&Co

Manajemen ekuitas pelanggan sebagai suatu sistem pemasaran baru : customer equity management as new marketing system