I Putu Arif Setianto
Persepsi pasien jamkesmas terhadap kualitas pelayanan blud wargaya ,kota Denpasar
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Maya Khrisna Silahartini
Hubungan Persepsi Pasien Terhadap Kualitas Pelayanan dan Loyalitas di Rawat Inap RS Sultan Imanuddin Tahun 2021 = Correlation of patient perception of service quality and Loyalty in the inpatient ward of Sultan Imanuddin Hospital in 2021
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership
Ratikh Pranita, examiner
Analisis hubungan kualitas kehidupan kerja dengan komitmen organisasi pegawai administrasi instalasi rawat jalan dan laboratorium RSUD Budhi Asih Tahun 2008 = corelation analysis on quality of work life and employees organizational commitment of out patient's and laboratory's administration employees of RSUD Budhi Asih on the year of 2008
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2008
 UI - Tesis Open
Schmele, June A.
Quality management in nursing and health care
Delmar Publisher , 1996
 Buku Teks
Renita Agustina
Analisis mutu pelayanan rawat inap selama pandemi COVID-19 berdasarkan kriteria Malcolm Baldrige di Charitas Hospital Palembang tahun 2021 = Analysis of the quality of inpatient services puring the COVID-19 pandemic based on Malcolm Baldrige's criteria at charitas Hospital Palembang in 2021
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership