Muhammad Fatih Rahmaditio
Analisis pengaruh e-Customer Relationship Management terhadap e-Loyalty melalui e-Satisfaction sebagai variabel perantara pada maskapai penerbangan low cost carrier : studi pada pelanggan maskapai AirAsia = The influence of e-Customer Relationship Management towards e-Loyalty through e-Satisfaction as mediating variable on low cost airlines : study on AirAsia's customers
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi Membership
Dyah Paramita Inggita
L'analyse de la satisfaction des clients des compteur d'eau schumerger en Indonesie
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2000
 UI - Tesis Membership
Antonius Atmaja Soen Lijadi
Analisa kepuasan pelanggan terhadap call center bank
2002
 UI - Tesis Membership
Evi Susanti
Analisis kepuasan pelanggan kerteta api Argo Gede
2000
 UI - Tesis Membership
Gratia Kristines Ekklesia Rotti
Analisis pengaruh Experiential Marketing terhadap Customer Satisfaction dan dampaknya terhadap loyalitas pelanggan : studi kasus Blitz Megaplex Grand Indonesia = Analyze the effect of experiential marketing toward customer satisfaction and its impact on customer loyalty : case study Blitz Megaplex Grand Indonesia
Program Pascasarjana Universitas Indonesia, 2012
 UI - Tesis Open