Haig, Matt, 1975-
Brand failures
Kogan Page, 2003
 Buku Teks
Hanny Fitri Halimah
Analisis Pengaruh Endorser dan Brand Credibility Terhadap Repurchase Intention Konsumen: Efek Mediasi dari Attitude Towards Brand dan Brand Credibility. Studi Kasus: Wardah = The Impact of Endorser and Brand Credibility On Customer's Repurchase Intention: The Mediating Effect of Attitude Towards Brand and Brand Credibility. Study Case: Wardah
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Skripsi Membership
Adinda Nadya Permana
Pengaruh service failure severity dan agreeableness terhadap switchover intention melalui consumer forgiveness: Studi pada pelanggan indihome di Jabodetabek = the effect of service failure severity and agreeableness on switchover intention through consumer forgiveness: A study on indihome customer in Jabodetabek.
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Mutia Nurazizah Rachmawati
Pengaruh Celebrity Trust terhadap Advertising, Brand dan Corporate Credibility: Studi Pada Celebrity Endorser Nasional dan Internasional = The Effect of Celebrity Trust on Advertising, Brand and Corporate Credibility: Study on National and International Celebrity Endorsers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Skripsi Membership
Dyah Ayu Nabilla Ariswanto
Pengaruh Endorser Credibility Terhadap Customer Relationship Commitment dan Brand Equity pada E-Commerce di Indonesia = The Effect of Endorser Credibility to Customer Relationship Commitment and Brand Equity on E-commerce in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis Membership