Raphel, Murray, 1928-
The complete idiot?s guide to winning customer loyalty = panduan lengkap untuk meraih kesetiaan pelanggan / by Murray Raphel, Neil Raphel, and Janis S. Raye.
Gramedia Pustaka Utama, 2005
 Buku Teks SO
Raphel, Murray
The complete idiots guide to customer loyalty: panduan lengkap unytuk meraih kesetiaan pelanggan/Murray raphel, Neil raphel dan Janis S,raye
Gramedia Pustaka Utama, 2007
 Buku Teks
The Complete Slimmer Clubs Guide: The Healthy Way to Eat, Slim and Exercise
Heather Thomas
HarperCollins, 1995
 Buku Teks SO
Misbachul Munir
Panduan lengkap novell netware
Elex Media Komputindo, 1995
 Buku Teks SO
Harriss, Julian
Panduan lengkap pemberitaan
Dewan Bahasa dan Pustaka, Kementerian Pendidikan Malaysia, 1989
 Buku Teks SO