Amalia Nur Rahma
Analisis faktor-faktor pengaruh intention usage konsumen milenial Indonesia pada ritel Omnichannel dalam belanja produk fesyen = An analysis of factors influence of intentions to use Omnichannel retail on Indonesia millennial consumers in shopping for fashion products
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Luthfina Chairunnisa
Analisis Pengaruh Personalization dan Hedonic Motivation dalam Menciptakan Customer Experience dan Loyality pada Ritel Omnichannel = The Influence of Personalization and Hedonic Motivation in Creating Customer Experience and Loyalty in Omnichannel Retail
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Rahmat Gevano
Pengaruh Service Journey Quality (Sjq) Terhadap Loyalitas Konsumen Pada Ritel Farmasi Dengan Strategi Omnichannel = The Effect of Service Journey Quality (SJQ) on Customer Loyalty in Pharmaceutical Retail with Omnichannel Strategy
Fakultas Ekonomi Dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
Klisa Amin
Analisis Pengaruh Antecedent Omnichannel Integration Quality terhadap Customer Engagement, Relationship Program Receptiveness, dan Customer Loyalty Pada Omnichannel Retailing = Analysis of Antecedent Effects of Omnichannel Integration Quality on Customer Engagement, Relationship Program Receptiveness, and Customer Loyalty in Omnichannel Retailing
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Lilis Rahayu Soemadipraja
Alternatif strategi untuk menurunkan churn berdasarkan analisa customer retention, service quality dan brand loyalty terhadap produk seluler PT Indosat
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006
 UI - Tesis (Membership)