Analisis faktor-faktor pengaruh intention usage konsumen milenial Indonesia pada ritel Omnichannel dalam belanja produk fesyen = An analysis of factors influence of intentions to use Omnichannel retail on Indonesia millennial consumers in shopping for fashion products

Analisis Pengaruh Personalization dan Hedonic Motivation dalam Menciptakan Customer Experience dan Loyality pada Ritel Omnichannel = The Influence of Personalization and Hedonic Motivation in Creating Customer Experience and Loyalty in Omnichannel Retail

Pengaruh Service Journey Quality (Sjq) Terhadap Loyalitas Konsumen Pada Ritel Farmasi Dengan Strategi Omnichannel = The Effect of Service Journey Quality (SJQ) on Customer Loyalty in Pharmaceutical Retail with Omnichannel Strategy

Analisis pengaruh switching cost dan consumer inertia terhadap customer retention: Studi pada maskapai penerbangan di Indonesia = Analysis of the influence of switching cost and consumer inertia on customer retention: A study on airlines in Indonesia

Alternatif strategi untuk menurunkan churn berdasarkan analisa customer retention, service quality dan brand loyalty terhadap produk seluler PT Indosat