Assessing service quality: satisfying the expectations of library customers

Capturing customers

Analisis pengaruh Customers' Involvement terhadap Brand Loyalty pada Service Brands; studi kasus Kedai Kopi Lokal di Bandung = Analysis of influence of customers' involvement toward brand loyalty in service brands; study case local coffee shop in Bandung

Customers loyalty effects of CSR initiatives in the context of Indonesian commercial banking customers = Dampak CSR inisiatif terhadap loyalitas nasabah perbankan komersial Indonesia

Role of Consumption Emotions Mediate Perceived Service Fairness to the Service Satisfaction and Its Impact on Customers? Behavioral Intentions