Repurchase intention pada hari belanja online nasional = Repurchase intention on hari belanja online nasional

Pengaruh kualitas pelayanan elektronik terhadap loyalitas pelanggam melalui kepuasan pelanggan pada e-commerce (Studi pada shopee Jakarta) = The effect of e-service quality on e-loyalty through e-satisfaction in e-commerce (Study at shopee in Jakarta)

Analisa kepuasan pelanggan terhadap BTNProperti-Portal toko online real estate = Analyzing customer satisfaction towards BTNProperti-real estate online shop portal

Pengaruh e-service quality terhadap brand trust konsumen situs e-commerce mataharimall.com = The effect of e-service quality on consumer brand trust e-commerce site mataharimall.com

Kualitas layanan elektronik dan layanan logistik e-Commerce di Indonesia = Electronic service quality and logistic service quality e-Commerce in Indonesia