Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora

Perancangan service level agreement dan proses manajemen tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL v3 2011 pada perusahaan maskapai penerbangan kargo studi kasus PT ABC = Design of information technology service level agreement and service level management process based on ISO 20000 and ITIL v3 2011 in cargo airline companies: case study PT ABC

Perancangan perjanjian tingkat layanan dan standar proses pengelolaan tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL V3 2011: Studi Kasus PT XYZ = Designing service level agreement and standard of service level management process for information technology based on ISO 20000 Standards and ITIL V3 2011: A Case Study at PT XYZ

Pengaruh public service motivation terhadap job satisfaction dan organizational citizenship behavior studi kasus pada pegawai di Satuan Kerja Pusat Sistem Informasi dan Teknologi Keuangan Kementerian Keuangan = effect of public service motivation on Job Satisfaction and Organizational citizenship behavior case study on employees in Pusat Sistem Informasi dan Teknologi Keuangan Ministry of Finance

Evaluasi dan perbaikan proses pengembangan perangkat lunak berbasis kerangka kerja CMMI-dev: studi kasus pusat sistem informasi dan teknologi keuangan = Evaluation and improvement of software development process based on cmmi dev framework case study center for financial information systems and technology