Subsidi angkutan udara kargo dalam kerangka program jembatan udara sebagai kewajiban pelayanan publik di Indonesia = Cargo air transport subsidy in air bridge programs framework as public service obligation in Indonesia / Muhammad Ikram Afif

Pengembangan kinerja pelayanan publik

Analisis pengaruh kualitas layanan publik terhadap tingkat kepuasan hidup = Impact analysis of the quality of public services on the level of life satisfaction

Studi kasus peningkatan kualitas pelayanan publik melalui implementasi strategi komunikasi proaktif pemerintah kota (Kajian pada mal pelayanan publik Kota Bekasi) = The case study improvement of public services Quality through The Implementation of Proactive Communication Strategy of The Governments City. (The Research on Public Services Mall of Bekasi City)

Filosofi pelayanan publik : buramnya wajah pelayanan menuju perubahan paradigma pelayanan publik