PERAN EDUKASI PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI CUSTOMER SATISFACTION, E-WOM DAN PERCEIVED SWITCHING COST PADA PERBANKAN DIGITAL DI INDONESIA = The Role of Customer Education on Customer Loyalty Through Customer Satisfaction, E-WOM and Perceived Switching Cost in Digital Banking Indonesia

Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok

Pengaruh customer relationship management terhadap loyalitas pelanggan : studi pada program Garuda frequent flyer pada maskapai penerbangan Garuda Indonesia di Jakarta) = The effectiveness of customer relationship management toward customer loyalty : studies Garuda frequent flyer program on Garuda Indonesia airlines in Jakarta

Hubungan antara fitur digital dengan keputusan penggunaan loyalty program: studi kasus pada loyalty Program Garuda Indonesia = The relationship between digital feature and decision to use loyalty program: case study on loyalty Program in Garuda Indonesia

Analisis pengaruh perceived benefits dari loyalty program terhadap relationship quality pada maskapai penerbangan: studi kasus Garuda Frequent Flyer = Examining the role of perceived benefits of loyalty program towards relationship quality in airline: case study Garuda Frequent Flyer