Ouden, Elke den
Innovation design
Springer, 2012
 eBooks
Imbriano, Lou
Winning the customer : turn consumers into fans and get them to spend more
Mc-Graw-Hill, 2012
 Buku Teks
Jones, Mark David
Lead with your customer: transform culture and brand into world-class excellence
American Society for Training & Development, 2010
 eBooks
Fitri Nuzululhayati
Pengaruh peningkatan iklim untuk berinovasi terhadap perilaku inovatif karyawan melalui intervensi pelatihan iklim untuk bernovasi di kantor pusat PT IA = The influence of climate for innovation enhancement on employee innovative behavior by providing climate for innovation training as intervention in head office of PT IA
Fakultas Psikologi Universitas Indonesia, 2013
 UI - Tesis Membership
Gallo, Carmine, 1965-
The apple experience : secrets to building insanely great customer loyalty
McGraw-Hill, 2012
 Buku Teks