Analisis faktor faktor yang mempengaruhi kepuasan pelanggan dengan metode regresi dan importance performance analysis studi kasus di PT Pelabuhan Indonesia I Cabang Tanjung Priok = Analysis of the factors that affect customer satisfaction with the regression method and importance performance analysis case study in PT Pelabuhan Indonesia II Branch Tanjung Priok

Analisis Tingkat Kepuasan Penumpang pada Stasiun Manggarai dengan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) = Analysis of Passenger Satisfaction Level in Manggarai Station with Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI)

Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi

Pengukuran kualitas pelayanan bank dengan menggunakan metode servqual = The quality measurement of bank service by using servqual methods