Gambaran faktor-faktor penyebab lamanya waktu tunggu pelayanan resep obat pasien rawat jalan di instalasi farmasi rumah sakit di indonesia: Literature review = Overview of factors causing the length of waiting time for outpatients prescription drug service at hospital pharmacy installations in indonesia: Literature review

Faktor-faktor penyebab lamanya waktu tunggu pelayanan resep pasien rawat jalan rumah sakit di Indonesia = Factors causing the long time waiting for reception services in pharmacy installation of hospital care in Indonesia

Gambaran manajemen pelayanan administrasi pasien rawat inap di Instalasi Administrasi Pasien Rumah Sakit Ketergantungan Obat Jakarta tahun 2011 = Description of inpatient administrative services management at Drugs Dependence Hospital Patient Administration Installation on 2011

Analisis proses pemulangan pasien rawat inap teratai dengan metode lean six sigma di RSUP Fatmawati = Analysis of discharge process of inpatients teratai with lean six sigma method in Fatmawati Hospital

Hubungan karakteristik pasien, kualitas layanan dan hambatan pindah dengan loyalitas pasien di instalasi rawat jalan Rumah Sakit Tugu Ibu Depok tahun 2011 = The correlation between patient characteristic, service quality, and switching barrier with patient loyalty at out patient unit of Tugu Ibu Hospital, 2011