Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks SO
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Husin Hartono
Kemungkinan penerapan total quality management pada perusahaan suatu pendekatan kualitatif
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1997
 UI - Skripsi Membership