Aikens, C. Harold
Quality: a corporate force: managing for excellence
Pearson/Prentice Hall, 2006
 Buku Teks
Kuczmarski, Thomas D.
Managing New Products: Competing Trough Excellence
Prentice-Hall, 1988
 Buku Teks SO
Hickman, Craig R.
Creating excellence: managing corporate culture, strategy and change in the new age
New American Library, 1984
 Buku Teks
Richardson, Henry Handel
Maurice Guest
Virago, 1981
 Buku Teks SO
Managing academic support services in universities : the convergence experience
edited by Terry Hanson
Facet Publishing, 2005
 Buku Teks