Aikens, C. Harold
Quality: a corporate force: managing for excellence
Pearson/Prentice Hall, 2006
 Buku Teks
Kuczmarski, Thomas D.
Managing New Products: Competing Trough Excellence
Prentice-Hall, 1988
 Buku Teks
Hickman, Craig R.
Creating excellence: managing corporate culture, strategy and change in the new age
New American Library, 1984
 Buku Teks
Managing academic support services in universities : the convergence experience
edited by Terry Hanson
Facet Publishing, 2005
 Buku Teks
Richardson, Henry Handel
Maurice Guest
Virago, 1981
 Buku Teks