Nita Theodora Bustan
Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Membership)
Kasmir
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Mery Christine Natalia Simanjuntak
Pengaruh Orientasi Belajar, Orientasi Kinerja dan Orientasi Pelanggan Terhadap Kinerja Tenaga Penjualan dengan Dimediasi oleh Penjualan Adaptif (Studi pada PT Healthco) = Learning Orientation, Performance Orientation and Customer Orientation Effect towards Salesforce Performance: Adaptive Selling as Mediator
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Zemke, Ron
Knock your socks off service recovery
[American Management Association, ], 2000
 eBooks