Faktor yang mempengaruhi consumer switchover intention pada transportasi berbasis aplikasi online = Determinants of consumer switchover intention on online application based transport

Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy

Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek

Pengaruh Customer Experience terhadap Customer Engagement melalui Customer Commitment pada Ritel (Studi pada Pelanggan Alfamart di Jabodetabek) = The Influence of Customer Experience on Customer Engagement through Customer Commitment on Retail (Study on Alfamart Customer in Jabodetabek)

Pengaruh Persepsi Nutritional Value, Sensory Appeal, Price, dan Health Consciousness Frozen Chicken Nugget Terhadap Consumer’s Purchase Intention = The Influence of Perceived Nutritional Value, Sensory Appeal, Price, and Health Consciousness of Frozen Chicken Nugget on Consumer's Purchase Intention