Tasya Aldiary Dayana
Analisis online service quality dari internet banking syariah terhadap customer satisfaction = Analysis of online service quality from Islamic internet banking on customer satisfaction
 UI - Skripsi (Membership)
Muhammad Rezaryano Yahdiyan
Pengaruh e-service quality melalui online shopping satisfaction terhadap online repurchase intention dan intention to buy at other online channel: studi kasus tokopedia com = The effect of e service quality through online shopping satisfaction to online repurchase intention and intention to buy at other online channel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Sibley, J.F.
Online patents trade marks and service marks database
Aslib, 1991
 Buku Referensi
Bagea Ganianada Jungjunan
Analisis Pengaruh E-Service Quality terhadap Repurchase Intention melalui Customer Satisfaction (Studi pada JD.ID di Jabodetabek) = Effect of E-Service Quality on Repurchase Intention through Customer Satisfaction
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Skripsi Membership
Danur Kusuma Atsari
Analisis kualitas pelayanan melalui persepsi pelanggan dalam upaya memenuhi kepuasan consume studi kasus layanan konsumen perusahaan jasa pengiriman barang = Analysis of service quality through costumer s perception in purpose to fulfilled customer satisfaction case study of jne s customer service
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja