Pengembangan Metode Prediksi dan Rekomendasi terhadap Okupansi Kode Akses Pusat Panggilan Informasi (Call Center) di Indonesia = Development of Prediction and Recommendation Methods for Access Code Occupancy of Information Call Center in Indonesia

Analisis kebutuhan petugas call center dengan menggunakan simulasi event diskrit (studi kasus pada chevron ibu IT service desk) = Determining the number of call center agent using discrete event simulation (case study at chevron ibu IT service desk)

Pengembangan aplikasi dan analisis bisnis call numbering berbasis cloud = Cloud based call numbering the application development and its business analysis / Brury Sulandra

Evaluasi Inovasi Sistem Pembayaran Paket Add On IPTV Menggunakan Sistem Multi-services On Screen Subscription (MOSS) Kasus Studi UseeTV = Evalution of Innovation Payment System Package Add On IPTV Using Multi-System On Screen Subsription (MOSS) Case Study UseeTV

Analisis efektivitas kinerja operasional Call Center Jasa Marga traffic information center = Effectiveness analysis of operating performance Call Center Jasa Marga traffic information center