Dimas Pandu Pradana
The impact of e-service quality and customer satisfaction on repurchase intention: airline e-ticketing service in Indonesia = Pengaruh kualitas e-servis dan kepuasan pelanggan di niat pembelian kembali: servis e-ticketing maskapai penerbangan di Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Hendra
Analisis efek pengurangan komisi terhadap penjualan agen perjalanan di pasar domestik, studi kasus: PT Garuda Indonesia (Persero) Tbk = Analysis of commission reduction effects to the travel agent's sales in the domestic market, case study: PT Garuda Indonesia (Persero) Tbk
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis (Membership)
Efri Yunaidi
Aplikasi metode taguchi dan ordered logit untuk peningkatan kualitas pelayanan jasa maskapai penerbangan low cost carrier (LCC) = Aplication of taguchi method and ordered logit to enhance service quality in low cost carrier (LCC) airline industry / Efri Yunaidi
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis (Membership)
Sari Anastasia
Upaya peningkatan kualitas pelayanan jasa penerbangan berlayanan penuh di Indonesia = Efforts to improve the quality of full service airlines in Indonesia
Fakultas Teknik Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Yoseph Sandhi Wicaksono
Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Open)