Goleman, Daniel
Ecological intelligence: mengungkap rahasia di balik produk-produk yang kita beli = Ecological intelligence: how knowing the hidden impacts of what we buy can change everything
Gramedia Pustaka Utama, 2010
 Buku Teks
Ilma Khairani
Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
Mas Elok Masyrifah
Studi eksploratori sikap, pengetahuan dan kepuasan konsumen atas kualitas layanan kredit pemilikan rumah (KPR) syariah = Exploratory study of attitude knowledge and consumer satisfaction towards service quality of Islamic house financing
2018
 UI - Skripsi Membership
Isna Nur Imami
Pengaruh service quality terhadap kepercayaan konsumen pada transportasi berbasis online grabbike di DKI Jakarta = The influence of service quality on consumer trust of online transportation grabbike in DKI Jakarta
2017
 UI - Skripsi Membership
Bernaded Oka Anggarani
Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory
Fakultas Teknik Universitas Indonesia, 2018
 UI - Tesis Membership