Bagaimana konsep dari lingkungan fisik berpengaruh terhadap perilaku konsumen? apakah lingkungan fisik akan memberikan perbedaan terhadap konsumen baru dan konsumen tetap? = How does servicescape influence customer behavior? will the servicescape have a different effect on new Versus repeat customers?

Ecological intelligence: mengungkap rahasia di balik produk-produk yang kita beli = Ecological intelligence: how knowing the hidden impacts of what we buy can change everything

Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation

Pengaruh service quality terhadap kepercayaan konsumen pada transportasi berbasis online grabbike di DKI Jakarta = The influence of service quality on consumer trust of online transportation grabbike in DKI Jakarta

Studi eksploratori sikap, pengetahuan dan kepuasan konsumen atas kualitas layanan kredit pemilikan rumah (KPR) syariah = Exploratory study of attitude knowledge and consumer satisfaction towards service quality of Islamic house financing